Warranty & service
You're calling us, not a call centre.
A warranty is only worth what the company behind it is willing to do on a Tuesday in February. Here is ours, in plain language.
Our promise
Three things we commit to
You get it in writing
Full written warranty terms come with your quote — before you decide, not after you sign. Read them at the kitchen table with nobody standing over you.
We answer the phone
Antler Home Lighting stays your single point of contact from the design visit onward. You are not handed to a manufacturer's support line in another country.
We come back
If something covered by the warranty needs attention, we come out and deal with it. We're based in Calgary and working this corridor every week, which is the whole point.
What's covered
Two warranties, one point of contact
The product
The lights, the channel and the controller are covered by a manufacturer's warranty. The specific terms and durations are set out in the written documents that come with your quote.
We haven't printed a duration on this page. Until we have the executed warranty documents in hand, any number here would be us repeating something we read rather than something we can stand behind — and you would be entitled to hold us to it.
Our workmanship
How it was installed is on us: the fixing, the runs, the sealing, the tidiness of the job. If our work is the problem, our work is what we come back and fix.
Same position on duration. It goes in your written quote, in specific terms, before you commit to anything.
If something goes wrong
Asking for service
Get in touch and tell us what the system is doing. It helps to know when it started, whether it affects the whole house or one run, and whether anything changed — a power cut, a new router, work done on the roof.
Still deciding?
Book a free design visit. You'll get the written warranty terms with your quote, before you commit to anything.
Free in-home design visit · No obligation